1. If an order has been confirmed and subsequently cancelled, all work
undertaken by Keyfactors up until the
time of cancellation shall be
charged to the customer in full.
2. Any artwork alterations which have been requested subsequent to
any work undertaken by Keyfactors may be charged for at the
discretion of Keyfactors.
3. Due to the nature of manufacturing, Keyfactors
reserves the right to
supply and invoice up to 5% under or over the quantity ordered with
regards to domed polyurethane badges.
All Orders should be confirmed in writing by email or post. Keyfactors
accept no responsibility for mistakes or errors arising due
being placed by verbal instruction only.
Title of property.
Ownership and full title of goods will remain solely
with Keyfactors until
such time that they are paid for in full with cleared funds which shall
include VAT and any interest if applicable.
The customer shall store the goods separately from all other goods and
make them readily identifiable as goods supplied by Keyfactors.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be
in the original packaging.
Some products are ineligible for return -
1. Keyfactors cannot accept for return any items specifically
by Keyfactors to the customers instructions, or printed with artwork supplied
by the customer, unless the items are damaged
2. Keyfactors cannot accept for return any custom made items
where printed colours are incorrect unless the customer
Pantone reference numbers for colours as specified in our artwork guidelines.
3. Keyfactors cannot accept for return
any custom made items which are
printed incorrectly if the customer has supplied artwork in a different format
to those specified in
our artwork guidelines.
If you need to return an item, send an email to email@example.com
and send your item to: 11 Cannon Grove,
Fetcham, KT22 9LG UK.
Once your return is received and inspected, we will send you an email
to notify you that we have received your
returned item. We will also notify
you of the approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will
automatically be applied to your account, or credit card or original method
of payment, within 30 days.
Carriage costs are non-refundable. If you receive a refund, our carriage
charges will be deducted from your refund. The customer will
for paying carriage costs for returning an item that is not damaged or defective.
Keyfactors will not issue refunds
for returns we do not receive.
If you are returning an item, you should consider using a trackable shipping
service or purchasing
Our returns policy lasts 30 days from the purchaser's receipt of goods.
Keyfactors will only exchange
items if they are defective or damaged.
If you need to exchange an item, send an email to firstname.lastname@example.org
and send your item
to: 11 Cannon Grove, Fetcham, KT22 9LG UK.